Scalable, multilingual, AI-augmented BPO for the world’s leading brands.
Top drivers for BPO and contact center buyers (2024–25):
To reduce handle time
& improve CSAT
Rapid capacity flex for seasonal & volume shifts
Global support across time zones & languages
Trusted infrastructure in top-tier outsourcing markets
Voice + Digital CX, Healthcare, Retail, Finance
Tech Support, BFSI, Data-Rich Interactions
Nearshore voice, travel, retail, insurance
EMEA voice, Telecom, Automotive
HIPAA, B2B Tech, High-touch white-glove CX
Next-best-action tools and guided workflows
Real-time translation + Accent AI
Voice, chat, email, SMS, video
Onsite, remote, hybrid, WFH
Average Handle Time (AHT)
First Call Resolution (FCR)
Customer Satisfaction (CSAT)
BPO Transition Timeline
Global fashion e-tailer
1,500 agents across voice + chat + returns management
Digital lending platform
Secure service with real-time KYC validation
Compliance score
Hospital group (HIPAA)
Appointments + triage + bilingual support
Map geography, volume, language & SLA needs
CX, AI, QA, language mix, WFM
30–45 day go-live
AI learning loop, analytics + agent coaching
We specialize in BPO for Retail, BFSI, Healthcare, Travel, Telecom, Gaming and media and others.
Yes, across all delivery hubs—Spanish-English, Tagalog-English, Arabic-English and more.
Absolutely. Many clients begin with 25–50 FTEs and expand within 90 days.
Startek All Rights Reserved
