Startek delivers multilingual, HIPAA-compliant support for payers, providers, pharmaceutical and medical device clients—across member services, provider coordination, patient access and digital healthcare operations.
65% of healthcare CX leaders cite compliance risk and reputational harm as top concerns
43% of patients switch providers due to long wait times and poor service
70% of inbound healthcare interactions are complex and emotionally sensitive
Value-based care, telehealth, and wearable tech are expanding contact volumes
Retail health models have increased the demand for consumer-grade service in healthcare
improvement in conversion rate
improvement in Average Speed of Answer (ASA)
improvement in AHT
improvement in email service level
improvement in chat service level
improvement in retention rate
Summarization + next-best-action for clinical scenarios
Empathy cues + policy adherence
Repeat call, eligibility & patient sentiment tracking
Automated QA + CMS star rating optimization
Credentialing, benefit lookup, referral routing
“Startek helped us move from a transactional model to a coordinated care CX environment—across 4 million Medicare lives.”
— Director of Member Experience,
National Health Plan
“Their empathy scripting, combined with GPT tools, made our patient outreach smarter, faster, and compliant.”
— VP, Specialty Pharmacy CX
Healthcare CX must protect, personalize, and perform.
Startek delivers outcomes—with care.
Startek All Rights Reserved
