Conversational AI and Voicebots

Automate what should be. Humanize what must be.

Why Conversational AI is the
now-next-necessity

Gartner’s latest study states that Conversational AI is transitioning from a niche pilot to a core CX stack element. Emerging innovations like GenAI-enabled virtual assistants, voice biometrics and multimodal UIs are converging to reshape digital conversations.

According to Gartner:

Voicebots, GenAI-enabled VAs and multilingual models are in mainstream adoption within the next 12–18 months.

Containment, automation rate and intelligent escalation will define future-ready CX.

What Startek delivers

Startek Conversational AI and Voicebot solutions offer modular, scalable, fully managed AI deployments—built to improve service quality, agent efficiency and operational cost across all digital and voice channels.

We deliver automated journeys, secure workflows, multilingual support and real-time orchestration of your CX.

Capabilities at a glance:

Replace rigid IVRs with natural-sounding voice agents
NLP that interprets intent, emotion and context using LLMs
Supports multiple languages and accents with generative translation and synthesis

Omnichannel chatbot automation across web, app and social
Personalized responses powered by Startek GPT
Fully integrated with CRM and ticketing systems

Automate call and chat summaries
Draft bot training content dynamically
Answer from enterprise knowledge sources (retrieval-augmented generation)

PCI/HIPAA-ready flows
Bot-assisted transactions: payments, verifications, forms
Voice + text biometrics (via partner stack)

Retain full context when escalating to agents
Plug-and-play with Startek Agent Assist
Monitor and optimize journeys with analytics and real-time scoring

Outcomes we help you achieve

Business goal

Conversational AI outcomes

Reduce call volumes

▲ 30–50% Call deflection

Boost self-service success

▲ 40–65% Containment rate

Improve Customer Satisfaction

▲ 15–25% CSAT

Lower operational costs

▼ 25–40% Cost-to-serve

Improve FCR

▲ 15–20% FCR

Handle multilingual demand

▲ 3–5x Coverage with multilingual NLP

Solution types we offer

Industry use cases

Integrated CX platform & technology

While Startek LISA is focused on social monitoring, Conversational AI integrates with:

Startek GPT

NLU/NLG for dynamic response construction

AQM + Analytics

Journey scoring, escalation monitoring

Agent Assist + Co-pilot

Seamless AI-to-human transitions

CPaaS stack

Enables bots on WhatsApp, voice, SMS, chat, web, in-app

CRM + WEM

Salesforce, NICE, Genesys, Freshdesk, Zendesk

Future-ready CX: Where the market is going

Startek is investing in these layers—ensuring you’re ready for what’s next!

Frequently
Asked Questions (FAQs)

Is this just a chatbot platform?

No. It’s a complete conversational AI stack: voice, chat, escalation, reporting and GenAI—all managed by Startek.

Do we automate secure tasks like claims, orders and payments?

Yes. We support secure transaction flows with real-time verification and form completion.

How fast can we go live?

Most deployments are completed in 6–10 weeks with agile sprints and pre-built templates.

Can this replace our current IVR?

Yes. Our voicebot solution acts as an AI IVR with real-time NLU, reducing transfers and hold times.

Let’s make your brand conversational, 24/7

Let’s make your brand conversational, 24/7 Whether you want to contain volume, improve CSAT and future-proof your CX—we’ll help you design, launch and scale conversational AI that works.